Where can I get your sweet products?
OOKEOO products are available for purchase at select retailers. Our online sales are exclusive to amazon.ca If you happen to see it advertised somewhere else, this is not authorized. For genuine OOKEOO products please shop on amazon.ca and look for the 'sold by ookeoo' banner.
How do I reset the combination lock?
There are instructions for the combination locks included in every purchase. If you are still having troubles, please refer to the below videos for reference. If you have locked yourself out because you have forgotten your combination, unfortunately we cannot help. You will need to go through each and every combination to unlock. I know, it really sucks. I have had to do it. But that is the point of a lock. GOOD LUCK
What is your return policy?
Our products are all guaranteed to be free from defects and workmanship deficiencies. Customer satisfaction is always guaranteed so if you are unhappy with anything please feel free to return to amazon for a full refund. Please always go through amazon channels for returns or refunds. WARRANTY - OOKEOO Inc offers 90 day warranty on all products sold. Warranty includes protection against manufacturer defects and workmanship under normal conditions and circumstances the product is designed for. Warranty will not cover damage caused by improper use, and intentional or unintentional damage because of improper use. All warranty claims please visit our website contact page or directly through Amazon. We take pride in offering the best products and stand behind our products with a 100% satisfaction guarantee.